When a 400-series call is closed with no action, which items must be recorded?

• A. Only disposition.
• B. Only time and location.
• C. Only reason for no action.
• D. Disposition, time, reason for no action, and any follow-up instructions.

Answer: (D)

When a 400-series call is closed with no action, you still need a complete record of what happened. The key elements are: the final disposition showing that the call was closed without action, the exact time the closure occurred, the reason for no action (why nothing was done or investigated), and any follow-up instructions (what, if anything, should be done next or by whom). Recording all of these ensures an accurate, auditable trail and clarifies why no further action was taken.

If you only logged one of these pieces, you’d lose important context: the action status would be clear, but you wouldn’t know when it happened or why, and you might miss any required later steps. The reason for no action helps supervisors understand consistency and justification, while follow-up instructions ensure nothing slips through the cracks. That’s why the complete recording includes disposition, time, reason for no action, and any follow-up instructions.